How to: Use Queue Counter and Customer Name to Identify Orders

You can use queue counters to identify orders and put them in a queue. The queue counter identifies the order in the POS and on kitchen order tickets, whether printed or on display stations. It is also printed on the customer receipt.

You can also request a customer name to further identify queue counter orders that belong to a sales type. The customer name identifies the order on kitchen order tickets (printed and on display stations). It can be displayed in the POS but does not appear on the customer receipt.

For Retail POS

The retail POS can have kitchen printing set up that takes place on posting only.

To set up the sales type

  1. Click the icon, enter Sales Type List, and select the relevant link.
  2. Click the New action, and in the Request Description field (in the Requests FastTab), select the On Posting option.

To create the queue counter

  1. Click the icon, and enter Queue Counter List.
  2. Create a new queue counter with minimum and maximum values.
  3. In the Store Queue Counters section, select the store you want to use queue counters for in the Store No. field.
  4. In the Sales Type field, select the sales type you set up for requesting description.
  5. In the Mark Transaction field, select the On Posting if Items Routed to Kitchen option (or On Posting if transactions should be marked with the queue counter regardless of whether they include items sent to kitchen).

Note: You can assign a prefix or a suffix to the queue counter and the store queue counter, if desired.

For Hospitality POS (hospitality types are set up)

Hospitality types, such as a takeaway service where orders are paid when picked up, need to be marked with a queue counter and a description at the start of a transaction. Otherwise, the marking takes place on posting.

To set up the sales type

  1. Click the icon, enter Sales Type List, and select the relevant link.
    The sales type is assigned to the hospitality type for which you want to use a queue counter and customer name for order identification.
  2. In the Request Description field (in the Requests FastTab), select the On Posting or At Start of Transaction option as appropriate.

To create the queue counter

  1. Click the icon, and enter Queue Counter List.
  2. Create a new queue counter with minimum and maximum values.

To assign the queue counter to a hospitality type

  1. Click the icon, and enter Hospitality Types.
  2. Select the hospitality type with the sales type that now requests description, and click the Edit action.
  3. In the Order ID field, select Queue Counter.
  4. In the Queue Counter Code field, select the queue counter you created.
  5. In the Trans. Marked w/Queue Counter field, drill down to change the Mark Transaction field as appropriate (the On Posting option or At Start of Transaction.

To display the Queue Counter and Customer Name in KDS

Usually, the Queue Counter is shown on the Customer Facing Display Stations (CFD). The counter is configured in the KDS Display Profile.
You can locate the Display Profile on the relevant Display Station or you can go directly to the Display Profile.

To configure the Display Profile directly:

  • Click the icon, enter Display Profile, and select the relevant link.

To configure from the Display Station: 

  • Click the icon, enter Display Station, and select the relevant link.
    Locate the Display Profile ID field in the KDS Profiles FastTab.
  1. Select Customer Order Queue No. from the drop down list for the Field Data field in the Display  Profile Line Columns setup.
  2. Select Customer Name from the drop down list for the Field Data field in the Display  Profile Line Columns setup.

See Also

How to: Design a Chit Display and a Line Display (KDS Display Profile)

Requesting Description for Transactions with Specific Sales Type